**Delivery and Refund Policy for SaladCaffe**

 

At SaladCaffe, we prioritize the satisfaction of our customers. This Delivery and Refund Policy is designed to ensure a seamless experience when using our website ‘www.saladcaffe.com’ and corresponding mobile application ‘SaladCaffe App’ for salad delivery services.

 

**User Agreement:**

By using our services, you agree to abide by the practices and policies outlined in this Delivery and Refund Policy. This agreement, in conjunction with our Terms of Service, governs your use of the SaladCaffe website and app.

 

**Online Ordering:**

SaladCaffe offers a user-friendly platform for ordering fresh and nutritious salads online. We facilitate direct sales to customers, serving as a single-seller platform.

 

**Delivery Partners:**

Delivery of orders may be carried out by SaladCaffe’s delivery partners or third-party service providers. SaladCaffe acts as an intermediary, connecting users with delivery services to ensure a timely and efficient delivery experience.

 

**Delivery Charges:**

Users may incur delivery charges determined by SaladCaffe or delivery partners. These charges, along with any additional delivery surge fees, are communicated before placing an order. Customers are responsible for incurred charges.

 

**General Terms and Conditions:**

SaladCaffe is not liable for acts or omissions of delivery partners, including service deficiencies, wrong deliveries, or order delays. Each order is executed on a best-effort basis, and user dissatisfaction is addressed through our refund/cancellation process.

 

**Order Acceptance:**

Delivery orders are accepted based on factors such as delivery location mapping, outlet availability, and online menu item availability. Customers should review the menu and provide accurate details when placing orders.

 

**Coupon Codes and Discounts:**

SaladCaffe offers coupon codes for discounts, subject to terms and conditions. Customers must enter valid codes during the transaction, and coupons may have specific conditions such as validity periods.

 

**Modification/Cancellation and Refund Policy:**

Customers can track order progress through the SaladCaffe website or support channels. Cancellation due to user errors or unavailability may incur liquidated damages. SaladCaffe reserves the right to cancel orders, and in such cases, refunds are processed within 30 days or provided as cash coupons.

 

**Resolution of Complaints:**

Complaints regarding spilled food, foreign objects, wrong deliveries, or poor quality must be substantiated with proof for resolution. Refunds are granted for cases where order instructions are not followed as intended by the customer.

 

**Refund Processing:**

Refunds are processed in the same manner as the payment received, unless provided as credits. The refund amount reflects in the user’s account based on respective bank/payment gateway policies.

 

SaladCaffe is committed to providing a delightful salad delivery experience, and this policy ensures transparency, efficiency, and customer satisfaction in our services.

 

**Customer Responsibility:**

Customers are responsible for providing accurate contact numbers and delivery addresses. Reselling of SaladCaffe products is strictly prohibited. Any additional charges, inclusive of applicable taxes, will be communicated and should be paid in full.

 

**Delivery Timeframe:**

Delivery periods mentioned during ordering are approximate, and actual delivery times may vary. The quoted time does not constitute a warranty of delivery.

 

**Order Rejection:**

Orders are accepted based on criteria such as delivery address proximity and outlet availability. SaladCaffe holds the right to reject coupons and reserves the right to cancel orders due to unavailability or other reasons.

 

**Terms & Conditions for Coupons:**

Coupons are subject to terms and conditions, including non-clubbing with other offers and single-use per order. Customers must announce and present coupons during order placement.

 

**Cancellation Liquidated Damages:**

Cancellation by customers or order cancellation due to customer errors may result in liquidated damages equivalent to the order value. SaladCaffe is authorized to deduct this amount through suitable means.

 

**Complaint Resolution:**

Complaints regarding food quality, order errors, or any issues must be supported by proof for resolution. SaladCaffe is dedicated to addressing and resolving customer concerns promptly.

 

**Refund Policy:**

Refunds are provided for canceled orders or instances where instructions are not followed. The refund process is initiated within 30 days, and the amount is credited as per bank/payment gateway policies.

 

**Conclusion:**

SaladCaffe is committed to offering a reliable, transparent, and customer-centric salad delivery service. This Delivery and Refund Policy aims to clarify processes, resolve concerns efficiently, and ensure a positive experience for all users.

 

By using SaladCaffe’s services, you acknowledge your acceptance of this policy and agree to comply with the outlined terms and conditions. For any queries, assistance, or to initiate a refund, please contact our customer support through the provided channels.

 

Thank you for choosing SaladCaffe—we look forward to serving you fresh and delicious salads with the utmost care and efficiency.